Delete Your Account

If you would like to delete your account and associated data from Sabores de Honduras (also known as HN Grocers), you can request account deletion using the instructions below.

This page is for the Sabores de Honduras / HN Grocers website and mobile app. For our full privacy practices, see the Privacy Policy.

How to Request Account Deletion

Send an account deletion request by email to support@hngrocers.com.

Your request should include:

• The email address associated with your account
• Your name, if applicable
• A clear request to delete your account

What Happens After Your Request

• Your request will be reviewed and verified to confirm ownership of the account.
• After verification, your account will be deleted.
• Account deletion will be completed within 30 days of verification.
• We may contact you if additional information is required to verify ownership of the account.
• You will receive a confirmation email when the deletion request has been completed.

Data That Will Be Deleted

Based on the information we collect (as described in our Privacy Policy), the following account-related data will be deleted from our systems after a verified deletion request:

• User account information — name, email address, and authentication credentials managed via Clerk
• Profile information associated with your account
• Personal information associated with the account — shipping addresses and phone numbers saved to your account
• App-specific user data — cart contents and account preferences tied to your account
• Other data associated with your account — purchase history linked to your user account in our application systems (see retention note below for order/transaction records that may need to be kept)

We do not store full payment card numbers. Card details are processed by Stripe and are not held in our systems as full card numbers.

Data That May Be Retained

Some data may need to be retained for legal, security, fraud prevention, financial, or other legitimate requirements:

• Order and transaction records needed for tax, accounting, fraud prevention, chargebacks, or legal compliance may be retained for up to 7 years (or longer if required by law), then deleted or anonymized.
• Payment records processed by Stripe remain subject to Stripe’s own retention policies.
• Anonymized or aggregated site-usage information (for example, from cookies or server logs) that cannot reasonably identify you may be retained.

After deletion, you will no longer be able to sign in with that account. Creating a new account later is treated as a new registration.

Contact

Sabores de Honduras / HN Grocers
Email: support@hngrocers.com

Related: Privacy Policy